Frequently Asked Questions about Babboe cargo bikes (update 26-04-2024)

Babboe has initiated a recall for several types of cargo bikes. These models will be replaced.

For information on the types of cargo bikes affected, visit the Babboe website. You can also check for these models by visiting controleerjeframe.nl and (from 10 April) controleerjebakfiets.nl.

Babboe has stated that it would check various types of cargo bikes and repair them if necessary.

The proposed repairs may only be carried out after the technical documentation shows that the cargo bikes are safe. The NVWA assesses whether the cargo bikes no longer pose a serious risk. This must be done carefully and that also takes time.

This assessment for the Babboe City Mountain has now been completed: the inspection and repairs proposed by Babboe can be carried out. After the repairs have been carried out, the cargo bike can be used again.

For all other Babboe cargo bikes the advice remains not to use them.

For information on the types of cargo bikes affected, visit the Babboe website. You can also check for these models by visiting controleerjebakfiets.nl.

Babboe issued a safety warning for several models on 27 February. At the time, the company also stated that it would recall various models.

Information on the models affected and what action the company intends to take regarding them can be found on the Babboe website.

Members of the public remain advised not to ride a Babboe cargo bike until further notice.

The recall is the responsibility of Babboe. They decide how and when to implement the recall.

The NVWA is continuing to monitor the situation to make sure that Babboe does what it is supposed to do, and we are focused on the safety risks. There are no risks at this moment due to the cessation of sales and the advice not to use the cargo bikes. Babboe can only start repairing the cargo bikes when the technical documentation shows that the cargo bikes are safe.

There is no risk to the safety of consumers as long as they do not use the Babboe cargo bikes.

A safety warning is intended to alert consumers about risks associated with a product. Not all cases require a product recall. In this case, members of the public are advised not to use the bikes until more is known about the risk. Some of the cargo bikes are already affected by a recall anyway, due to a serious identified risk.

Because right now there is no reason to recall all types. No reports of frame defects have been made to the NVWA for the other types of bike. Babboe is currently investigating the other types and must be able to demonstrate that they are safe.

The Netherlands Food and Consumer Product Safety Authority (NVWA) has instructed Babboe to stop selling cargo bikes because their safety cannot be sufficiently guaranteed. In addition, the NVWA has instructed Babboe to recall a number of cargo bikes due to a serious risk of frame breakage.

For the remaining cargo bikes not covered by the recall, Babboe must be able to produce technical documentation showing that those models are safe. Babboe may find that the bikes can be made safe for use again after repair. This will need to be demonstrated by the technical documentation, which the NVWA will carefully review.

This assessment for the Babboe City Mountain has now been completed: the inspection and repairs proposed by Babboe can be carried out. After the repairs have been carried out, the cargo bike can be used again.

For all other Babboe cargo bikes the advice remains not to use them.

The trade of Babboe cargo bikes is still suspended. All Babboe models may only be delivered once we have been able to assess the technical documentation showing that the bicycles are safe. We cannot yet indicate how long this will take.

Based on news coverage by RTL, in addition to many reports about Babboe cargo bikes, several reports have been received about other brands.

The NVWA is carefully assessing these reports to decide whether there is any reason to expand our investigation. If consumers experience similar problems, we ask them to report this.

You have to contact Babboe for potential refunds. The NVWA cannot help you with this.

We are unable to make any statements in this regard during an ongoing investigation.